Returns
We hope you love your new RVNCHE pieces. If your order is not quite right, you may submit a return request within 14 days of receiving your order.
Return Conditions
To be eligible for a return, all jewellery must be:
- Unworn, unused and free from signs of wear
- Returned in its original condition
- Returned with all original packaging, pouches, boxes and labels
- Free from scratches, damage, perfume, cosmetics or other residue
- Securely packaged to prevent damage during return shipping
Items that do not meet these conditions may be refused or may receive a reduced refund. RVNCHE reserves the right to inspect all returned items before approving a refund, exchange or store credit.
Final Sale Items
Items marked as Final Sale may be returned within 14 days for an exchange or RVNCHE store credit. Final Sale items are not eligible for a monetary refund. Store credit will be issued as a digital voucher and can be used toward a future purchase at RVNCHE.
Promotional Orders & Bundles
When returning items purchased as part of a bundle, Buy 2 Get 1 Free promotion or another multi-buy offer, the promotion will be recalculated based on the items kept.
If returning only part of a promotional order means the original promotion no longer applies, the value of the discount or complimentary item will be deducted from the refund or store credit. Complimentary gifts must also be returned when the qualifying purchase is returned.
Exchanges
Exchanges are subject to availability. If the requested item or size is unavailable, we may offer store credit instead.
The customer is responsible for returning the original item. Any difference in price between the returned item and the replacement must be paid before the exchange is processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable. We strongly recommend using a tracked shipping service, as RVNCHE cannot be held responsible for returns that are lost or damaged in transit.
Original shipping charges are non-refundable, except where required by applicable consumer law or when the complete order is returned under a statutory right of withdrawal.
Damaged, Defective or Incorrect Items
If your jewellery arrives damaged, defective or incorrect, please contact support@rvnche.com within 14 days of delivery.
Include:
- Your order number
- A clear description of the issue
- Clear photographs of the jewellery
- A photograph of the packaging and shipping label
Please do not return a damaged or incorrect item before receiving instructions from our team. Approved claims for damaged, defective or incorrect items will be handled separately from standard returns.
Lifetime Color Warranty
Returns are separate from our Lifetime Color Warranty. If your jewellery fades or tarnishes during normal use, please contact us with your order details and photographs so we can review your warranty claim.
Normal wear, scratches, accidental damage, loss and improper care are not considered colour-fading claims.
How to Request a Return
To request a return, contact support@rvnche.com within 14 days of receiving your order and include your order number and the item or items you wish to return.
Returns sent without prior approval or to an address other than the provided return address may not be accepted.
Refunds & Store Credit
Once your return has been received and inspected, we will notify you whether it has been approved.
Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider. Approved store credit will be issued by email as a digital voucher.
Items that show signs of wear, are damaged, are incomplete or are returned without their original packaging may be refused or subject to a deduction reflecting the loss in value.
By placing an order with RVNCHE, customers acknowledge and accept the return conditions outlined in this policy. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.